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Privacy Policy

Last updated: May 2026

Growth Nova Agency ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We are located in Sydney, NSW, Australia and operate the website growthnova.com.au.

1. Introduction

Growth Nova Agency provides AI-powered social media video content creation for restaurants and small businesses. This Privacy Policy describes the types of personal information we collect, how we use and disclose it, and the choices and rights available to you. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

Information you provide to us

  • Your name and business name
  • Email address and phone number
  • Your business type and Instagram handle
  • Raw video and photo content you submit for editing
  • Any other information you provide when contacting us or enquiring about our services

Information collected automatically

  • Your IP address, browser type and device type
  • Pages visited, time spent and referring website
  • Cookies and similar tracking technologies (see Section 5)

Information from third parties

  • Information from social media platforms if you choose to connect your accounts to enable publishing on your behalf

3. How We Use Your Information

  • To provide our services, including creating, optimising and managing your social media content
  • To communicate with you about your account, enquiries and the services we provide
  • To improve our services, website and customer experience
  • To send marketing communications, where you have consented (you can opt out at any time)
  • To comply with our legal and regulatory obligations

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

  • Service providers — trusted partners who help us operate (e.g. website hosting, email delivery and payment processing), bound by confidentiality obligations
  • Social media platforms — to publish content on your behalf, only with your authorisation
  • Legal requirements — where disclosure is required by law, regulation or a valid legal request

5. Cookies and Tracking

We use cookies and similar technologies to operate and improve our website:

  • Essential cookies — required for the website to function correctly
  • Analytics cookies — help us understand how visitors use our site (for example, Google Analytics, if enabled)

You can manage or disable cookies through your browser settings. Disabling some cookies may affect how the website functions.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. These measures include SSL encryption in transit and secure storage of data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under Australian Privacy Law

  • The right to access the personal information we hold about you
  • The right to request that we correct inaccurate or out-of-date information
  • The right to complain if you believe your privacy has been breached

To exercise these rights, contact us at hello@growthnova.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Data Retention

We retain personal information only for as long as necessary to provide our services and to meet our legal obligations. When information is no longer required, we will take reasonable steps to delete or de-identify it. You may request deletion of your information at any time by contacting us.

9. Third-Party Links

Our website may contain links to third-party websites and platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are intended for business owners. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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